For more inquiries, call us: 203-792-2273 24 Hours Service

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FAQ’s

Here are some frequently asked questions and answers about Sheraton Home Care Services.

Why should I choose Sheraton Home Care Services over someone from the local newspaper?

There are several reasons why you should choose us, a locally owned and operated agency that is also a 2012 Certified Home Care Pulse agency. First of all, the Caregivers are screened, trained, bonded and insured. Our large staff of quality Caregivers ensures a compatible and reliable Caregiver will be there to assist you or your loved one. Hiring a private Caregiver from a local newspaper can result in you being responsible for insurance, taxes and governmental with holdings, as well as doing a background check on them.

What are some of the advantages to choosing Home Care over moving to an Assisted Living Facility?

Many times, a loved one is moved into a facility when the family providing the care determines the burden is too much or when there are safety concerns. Home care allows families to focus on relationships instead of the work involved in taking care of a loved one and we can be there for safety. When taking care of a loved one becomes ‘work’, our services can put the focus back on spending time together.

One of the main advantages of home care is to allow the person to age in place. This means they are able to remain independent in their own home for as long as possible. Home care is delivered in the home thus keeping families together.

Keeping your loved one in their home environment is a comforting alternative to premature admission to a long-term care facility. It is also less expensive than other forms of care.

What is the difference between Home Care and Home Health Care?

Typically Home Care refers to non-medical care such as companionship/homemaking services or personal care services. The services we provide help an individual to remain independent and live a full life, typically in their own home. Home Health Care refers to providing skilled nursing care, medical assistance beyond medication management and other care such as speech, physical or occupational therapy.

Where are services provided, can they be provided in an Assisted Living Facility?

We provide our services where ever they are needed; in a private residence, assisted living facility, or rehabilitation center. Sometimes, an individual wishes to stay at a certain level of care in a facility instead of moving to a level which provides more care. In this situation, we can provide personal assistance which allows someone to stay longer in the place of their choice. Also, we can help someone who recently moved to a facility with companionship or someone who wishes to remain more independent by providing transportation services.

What are ADL’s?

ADLs or “Activities of Daily Living” include basic tasks of day-to-day living that some people take for granted such as bathing, dressing, grooming, eating, mobility, and toileting. Many seniors or someone recovering from illness or surgery mat be fairly independent but need assistance with one or two ADLs. Our services provide assistance with all ADL’s.

How do I start with Sheraton Home Care Services?

Contact our office directly by calling 203-792-2273 for services in Connecticut and surrounding areas. Our staff will meet with you at your convenience and conduct a free, no obligation assessment.

How quickly can services be provided?

We are there when you need us. The schedule of services is under your control and we make certain the schedule you want is the schedule you get. We understand that sometimes an appointment may arise or a family visit may change the needs and schedule. Changes can be made with 24 hours notice for non-emergency situations and at any time for emergency situations.

How are Caregivers hired?

Each potential Caregiver must successfully complete a personal and professional reference check and a criminal history background check. All of our Caregivers are bonded and insured through Sheraton Home Care Services and receive initial and ongoing training. We will also train our Caregivers for specific situations when needed.

How are Caregivers matched with a Client?

Personality and skill set matching is the primary key to a successful home care relationship. During the assessment, our Care Managers will be gathering the information necessary to make a quality staffing decision. We use an exhaustive database to keep track of our Caregiver’s skills and abilities and use this tool along with our personal knowledge from our strong family-like relationships with our caregivers to make a great decisions about who we send out to care for you or your loved one.

What happens if my loved one doesn’t like the Caregiver?

Finding the right match for your loved one is one of the most important keys to great care giving. We try to introduce your loved one to the Caregiver before we even begin our service. At any time, if you or your loved one is not happy with the caregiver, they will be replaced. The matching process will continue until you or your loved one is comfortable. Please be aware that Sheraton Home Care Services does not tolerate discrimination.

Who pays the Caregiver, you or me?

All of our Caregivers are employed by Sheraton Home Care Services which means that we handle all the insurance, payroll taxes, withholding’s and administrative responsibilities.

13 Reasons to choose Sheraton over Other agencies

13 Reasons to Choose Sheraton.

Other Agencies won’t answer your calls after hours. Sheraton has a 24-Hour call line with a representative ready to answer your call. This line is open 24/7 including Public Holidays.

Other Agencies won’t be transparent and act in your best interest. Sheraton will always act or mediate in the interest of our clients. Taking care of your business is our business.

Other Agencies will not allow you/family to participate in the plan of care. Sheraton Care Managers will gather information from Family Members, Social workers, Physicians, Nurses at times the patient to create the best suited care plan to promote quality of life and rehabilitation of the patient.

Other Agencies will leave your problems unsolved. At Sheraton, concerns are relayed to the office staff and we act on your behalf to find solutions to problems to ensure a pleasant and continued care.

Other Agencies will talk and scandal about their clients. At Sheraton, we are sworn to Client Confidentiality and Health Insurance Portability and Accountability Act (HIPAA) Compliance.

Other Agencies will treat you too cold and too professional. At Sheraton, our focus is not only the patient. When a patient suffers so too does their family and love ones. Sheraton observes that wellness and rehabilitation are at times elements the need to exist in patient’s family as well.

Other Agencies will not respect your property. Part of Sheraton Risk Management, Licensing and Accreditation Standards, Sheraton and all its employees hold valid workplace liability insurance for damages incurred to client’s property resulting from Care Services being carried out.

Other Agencies do not prioritize their clients. At Sheraton, we always put our clients and customers needs first. Our purpose is to serve you with Compassion, Integrity and Transparency.

Other Agencies won’t support their workforce. Sheraton Managers provide constant supervision of Clients and employees by use of management tools, Daily Reporting logs and Shift Verification Software that captures Clock ins, and tasks performed during visits. Caregivers undergo number of educational steps at Employment Orientation, Client Care Plan Orientation and Ongoing In-service Programs. Licensed CNAs by State are required to renew license every 24 months.

Other Agencies will not allow you to dispute a bill or Paycheck. It’s simple just give Sheraton a call and let a manager know your concern and he/she will get to the bottom of it for you.

Other Agencies will charge you extra fees for visits. As part of Sheraton Quality Assurance Program, a promise we made to you, our managers will call to make sure everything is going as planned, conduct scheduled visit and at times unscheduled visits to make sure our customers are kept Safe and happy without extra charge.

Other Agencies always changing their rates and policies to suit their working capital and will charge you high interest if you don’t pay on time. Sheraton’s Prices will only increase on Two Conditions. If the client care needs change and other market related factors i.e. cost of labor and inflation.

Other Agencies will charge you the lowest market rate and provide you the poorest quality of care. We at Sheraton belief life is priceless and cutting costs on health could cost a life or make one’s life tremendously painful and unhappy. We not the cheapest but we do charge the fair market rates and provide the highest level of care. So, you receive the best value of care for your dollar.

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